1. Connect
You click 'connect' on Instagram or WhatsApp — official OAuth. We never see a password, and you can disconnect from your own settings at any time.
2. The written questionnaire
Prices, policies, delivery rules, tone, business hours, and what must always go to a human. Once, in writing. Your past DMs are the best training material — send a sample.
3. Build and test on real DMs
We train it on your catalogue, policies and real conversations, then test it against your past questions before anyone live sees it.
4. Recorded demo and go-live
Watch it answer your real questions on video, then it goes live. The monthly fee keeps it accurate as prices, stock and policies change.
What it hands to you
Refunds, complaints, anything sensitive — with the thread summarised so you are not starting cold. After hours, it answers FAQs, takes bookings and queues the rest with a morning summary.
Questions
Can it take payments?
No — it sends your checkout link. Money going back is always a human decision.
Does it cope with mixed-language messages?
Yes; it is trained on your real past DMs, so it answers in whatever language or mix your customers use.