Knowledge assistants

Answers from your content — with the receipt attached.

An assistant that reads your site, manuals and SOPs, answers from them alone, and cites the exact source under every answer. When the answer isn't in your content, it says so.

See pricing Describe your case
knowledge-assistant / chatgrounded
“Is the motor covered after 2 years?”asked
Searching your documents · 3 matches0.4s
“Yes — motor: 5-year cover, labour: 2.”answered
Source: warranty-terms.pdf, section 4.2cited
“Do you ship to Oman?” — not in contentasked
“I don’t know — ask a human” → handed offhonest
Grounded in your content only cites every answer
What we build

Three assistants, one discipline.

All three run the same way: retrieve from your content, answer from what was retrieved, cite it, and refuse what isn't there.

Website Assistant

Answers customer questions from your pages, policies and product docs — cited.

Internal Assistant

Your team asks about SOPs, policies and processes instead of asking each other.

Multi-source Assistant

Docs, site, sheets and databases in one assistant, with an analytics dashboard.

The refusal rule

No answer in your content means no answer — handed to a human, never invented.

Why grounded

A chatbot that invents answers is worse than none.

Generic chatbots improvise. Ours retrieve first and answer second, so what your customers read is what your documents say — verifiably.

Citations by default

Every answer names the document and section it came from.

Your content only

No general internet knowledge leaks into customer answers.

Content updates flow in

Change the source document and the assistant answers the new truth.

Usage on your accounts

Run cost is visible to you, stated in the proposal, never marked up.

Try it before you buy it

You are using one right now.

The assistant in the corner of this page is a Website Assistant built on our own content. It answers from our pages, quotes our published prices, shows the passage it used, and can take a request and file it with a reference number — the same behaviour your customers would get, grounded in your content instead of ours.

Ask it a price

Published numbers only, with the page it came from.

Describe a business

It diagnoses, recommends and asks at most one question.

Ask it to act

It takes the request in the chat, shows you what goes to the team, and files it.

Come back later

It remembers what you told it, and your open requests, on your next visit.

Pricing

Every option, with its number.

Three assistants, one discipline: retrieve from your content, answer from it alone, cite the source.

Most chosen
Website Assistant
from $699 + $79/mo
Customer questions answered from your pages and policies.
  • Grounded in your site & docs
  • Citation under every answer
  • Refuses what isn’t in content
  • Human handoff built in
  • 500 conversations a month included
  • Internal / team access
  • Multi-source & dashboard
Start a project
Internal Assistant
from $1,200 + $149/mo
Your team asks the docs instead of each other.
  • SOPs, policies, processes indexed
  • Answers cite document & section
  • Access limited to your team
  • Content updates flow in
  • 500 conversations a month included
  • Public website access
Start a project
Multi-source
from $2,500 + $199/mo
Docs, sheets and databases in one assistant.
  • Everything in both assistants
  • Multiple sources, one index
  • Analytics dashboard included
  • Usage & unanswered-question reports
  • Priority build
  • 500 conversations a month included
Start a project

Each run fee includes 500 conversations a month (1 conversation = 1 credit). More as credit packs — 1,000 for $49, 5,000 for $199, 20,000 for $599 — or bring your own provider key and the run fee covers operations only.

Larger scope — more sources, integrations, channels or volume — is quoted in writing within one business day. Ask for a custom quote.

Get a custom quote
Questions

Before you ask.

How is this different from a normal chatbot?

A generic chatbot answers from general training and improvises when unsure. This assistant retrieves from your content first and answers only from what it found, citing it. If nothing relevant exists, it says so and hands off.

What content can it use?

Web pages, PDFs, Word documents, spreadsheets, help-desk articles, databases. We index what you approve — nothing else.

How do updates work?

Re-indexing runs on a schedule or on demand. Update the source document and the assistant's answers follow. On an operations retainer, we watch this for you.

Which languages?

Multilingual by default — it answers in the language it is asked in, from the same source content.

Knowledge base

How this works in practice.

Your data, your accounts, your keys · Which platforms we can build on and fix · How an engagement runs, start to finish · How pricing and scope work

Your documents already know the answers.

Describe the problem in plain words. A written reply tells you what we’d build, what it costs and when it lands — or that you don’t need it.

Start in writing