Knowledge assistants

Answers from your content — with the receipt attached.

An assistant that reads your site, manuals and SOPs, answers from them alone, and cites the exact source under every answer. When the answer isn't in your content, it says so.

knowledge-assistant / chatgrounded
“Is the motor covered after 2 years?”asked
Searching your documents · 3 matches0.4s
“Yes — motor: 5-year cover, labour: 2.”answered
Source: warranty-terms.pdf §4.2cited
“Do you ship to Oman?” — not in contentasked
“I don’t know — ask a human” → handed offhonest
Grounded in your content only cites every answer
What we build

Three assistants, one discipline.

All three run the same way: retrieve from your content, answer from what was retrieved, cite it, and refuse what isn't there.

Website Assistant

Answers customer questions from your pages, policies and product docs — cited.

Internal Assistant

Your team asks about SOPs, policies and processes instead of asking each other.

Multi-source Assistant

Docs, site, sheets and databases in one assistant, with an analytics dashboard.

The refusal rule

No answer in your content means no answer — handed to a human, never invented.

Why grounded

A chatbot that invents answers is worse than none.

Generic chatbots improvise. Ours retrieve first and answer second, so what your customers read is what your documents say — verifiably.

Citations by default

Every answer names the document and section it came from.

Your content only

No general internet knowledge leaks into customer answers.

Content updates flow in

Change the source document and the assistant answers the new truth.

Usage on your accounts

Run cost is visible to you, stated in the proposal, never marked up.

Pricing

Every option, with its number.

Three assistants, one discipline: retrieve from your content, answer from it alone, cite the source.

Internal Assistant
from $399
Your team asks the docs instead of each other.
  • SOPs, policies, processes indexed
  • Answers cite document & section
  • Access limited to your team
  • Content updates flow in
  • Public website access
Multi-source
from $699
Docs, sheets and databases in one assistant.
  • Everything in both assistants
  • Multiple sources, one index
  • Analytics dashboard included
  • Usage & unanswered-question reports
  • Priority build
Questions

Before you ask.

How is this different from a normal chatbot?

A generic chatbot answers from general training and improvises when unsure. This assistant retrieves from your content first and answers only from what it found, citing it. If nothing relevant exists, it says so and hands off.

What content can it use?

Web pages, PDFs, Word documents, spreadsheets, help-desk articles, databases. We index what you approve — nothing else.

How do updates work?

Re-indexing runs on a schedule or on demand. Update the source document and the assistant's answers follow. On an operations retainer, we watch this for you.

Which languages?

Multilingual by default — it answers in the language it is asked in, from the same source content.

Your documents already know the answers.

Describe the problem in plain words. A written reply tells you what we’d build, what it costs and when it lands — or that you don’t need it.

Start in writing