Effective 27 August 2026 · iHayz is a brand of Media Experts LLC (USA) and Media Experts (India).
Who we are and what these terms cover
iHayz is a brand of Media Experts LLC (USA) and Media Experts (India). These terms govern your use of ihayz.com, purchases of services from this site, and — unless a written proposal says otherwise — our work together. By using the site or buying a service you accept them.
For custom projects and retainers, the written proposal you accept is the contract: its scope, price and terms take precedence over anything here that conflicts with it.
What we provide
We build and operate AI agents, assistants and automations for businesses: website assistants, inbox agents, workflow automation, AI-search visibility work and related engineering. Some services are bought self-serve on the site; larger work is scoped in writing first, priced in a written proposal, and starts when you accept it in writing.
Live demos on this site show real systems. A demo is a demonstration, not the finished product: your version is configured for your business — your content, your rules, your tone — before it goes live.
Purchases and payment
- Fixed-price services listed on the site are paid by a secure card payment link and invoiced by Media Experts LLC or Media Experts (India), with applicable taxes stated on the invoice. Our 14-day refund policy covers those purchases.
- Custom projects and retainers are invoiced by Media Experts LLC or Media Experts (India), as named in the proposal. Payment terms are stated on the proposal and invoice.
- If a recurring payment fails and is not resolved within a reasonable time, the ongoing service may be paused until it is.
Your responsibilities
- The content that grounds an assistant — answers, prices, policies — comes from you, and you approve it before the system goes live. The system answers from what you approved; keeping it current is part of the service, but the facts are yours.
- Access you grant — accounts, keys, connections — is limited to what the work needs, and you may revoke it at any time.
- You use the services lawfully: no spam, no deception, no infringing or unlawful content, and no use of messaging automation against the platform rules that govern your own accounts.
Automated systems, honestly stated
Our assistants and agents are automated. They are built to answer only from content you approved, to refuse what they cannot ground, and to hand anything sensitive — money, complaints, account access — to a person. Even so, automated systems can occasionally be wrong or unavailable. They are not a substitute for professional advice, and we do not promise specific business results, response rates or revenue outcomes.
Anything irreversible sits behind human approval. Actions a system takes for you are logged, and you can pause a system at any time by asking, or by replying yourself in the channel it operates in.
Systems that connect to platforms such as Instagram or WhatsApp do so through official APIs, on accounts you own and authorise. We are independent of those platforms — not affiliated, endorsed or sponsored. Their terms apply to your accounts, and changes, limits or outages on their side are outside our control; when they affect your service we tell you and adjust.
What stays whose
- Yours: your accounts, your content, your customer conversations, your data. When an engagement ends they stay with you, and we document in plain language what was running and where.
- Ours: the engines, tooling, prompts, processes and know-how we build and operate with. Deliverables are licensed to you for use in your business; our underlying systems are not transferred.
- We do not use your data to train anything, and confidential material can be covered by an NDA signed by a registered company.
Warranties and liability
Services are provided with skill and care, but — as with any software-dependent service — without a warranty of uninterrupted or error-free operation. To the extent the law allows, our total liability for any claim arising from a service is capped at the fees you paid for that service in the three months before the event giving rise to the claim, and neither side is liable for indirect or consequential losses. Nothing here limits liability that cannot lawfully be limited.
Ending an engagement
Either side can end an ongoing engagement in writing; the proposal states any notice period. You keep your accounts, content and data; we stop access, hand over what is yours, and issue any final invoice or refund the terms call for. Sections that by nature survive — confidentiality, liability, what stays whose — survive.
The general parts
These terms are governed by the law of the place where your contracting entity is registered — the United States for Media Experts LLC, India for Media Experts (India). If a part of these terms is found unenforceable, the rest stands. We may update these terms; the date above changes when we do, and material changes to an ongoing engagement are told to you directly. Questions in writing to [email protected].